- How do I get my tracking number?
For tracking information, please log into your account with your email address and password and click on your recent order(s). Tracking information is updated at approximately 6:30 PST each evening, M-F. Tracking information is usually updated within 1 business day, however, in some rare instances, it may take as long as 72 hours for tracking information to update. If you have any questions about your order, please
don't hesitate to contact our customer service team via phone at
909-248-2425 or email at: firstname.lastname@example.org Please have your order number available.
- My tracking number shows billing information received or does not show updated tracking information. What should I do?
Sometimes the warehouse draws extra numbers that do not get
used when they discover that the items can be packaged safely together. This
results in "dummy numbers". Should this occur, you will have multiple
tracking numbers initially, however, you may receive fewer boxes, but notice
that those fewer boxes contain your entire order. In other instances,
may miss a scan for a particular package initially, which will cause the
tracking information to show as billing information received. In this case,
it is recommended the customer wait up to 5 business days from the time the
order was placed before contacting customer service or becoming concerned.
When misses an initial scan, they will correct this issue by scanning
the package in its destination city. In the rare event more then 5 business
days have past since you've placed your order, and your tracking
information still shows as billing information received please contact our
customer service team immediately, and we will correct this issue for you
- What should I do if an item is delivered damaged?
If you have any other issues or questions pertaining to your order not related to , please contact InknTech.com customer service at 909-248-2425.
- What should I do if an item is missing from my order?
If you receive a partial order, please verify that there are not multiple tracking numbers for your order or multiple boxes. To do this, go to the website and check your package status with your tracking number. If you see a view all tab, please click on it. You may see that some of the packages have been delivered, while others are scheduled to be delivered either later the same day or on a different day. will sometimes ship out different packages on different trucks, thus causing this issue.
Check ALL tracking numbers you have received. Verify you have received all boxes and checked all packing material for small items. If you are still missing an item or items, please call InknTech.com customer service at 909-248-2425.
- Does InknTech.com deliver to APO or FPO addresses?
Yes, we will deliver to any APO/FPO addresses. APO/FPO orders are shipped by the United States Postal Service and orders can take 1 to 2 business days to process and should arrive within 5 to 10 business day. Unfortunately, we cannot control the actual delivery time from the USPS for APO/FPO orders. In some rare instances, it may take up to 2-4 weeks to be delivered.
- Why was my order sent in multiple packages when it could have all fit into one box?
InknTech.com keeps the safety of your packages in mind with regard to both weight and size. If it is determined all or some of your items may get damaged if shipped in one box, we will take every precaution necessary to ensure your item(s) arrive safely. In some instances, this will result in InknTech having to ship certain orders in multiple boxes. This may also occur if we ship part of an order from one warehouse, and the remainder of the order from another.
- Why did separate the packages of my order?
In some cases, when multiple packages are shipped, may route certain packages on one truck, while the remaining packages go on another truck. often does this because of space issues. may not be able to load all the packages onto one truck, and as a result they have to ship the remaining packages on a different truck. This may also occur if some items of a specific order are coming from one warehouse, and the remaining items, from another warehouse.
- Are shipping costs added cumulatively for each item I order or is it discounted when multiple items are purchased?
Shipping costs are added cumulatively. If all the added items of your order qualify for free shipping, you will receive free shipping on your entire order. If some items qualify for free shipping and others
don't, you will only be charged for shipping on the non-qualified items. Free shipping will still be applicable to the qualified items. Our website will automatically calculate what items qualify for free shipping.
- Does InknTech.com ship internationally?
InknTech.com does not currently ship internationally. Currently, we only ship within the United States, Canada, Puerto Rico and
Expedite shipping is not guarantee due to act of god such as weather conditions.
- How do I qualify for FREE Ground Shipping at InknTech?
Most items at InknTech.com offer free shipping. We offer more items with free shipping then ANY of our competitors! And unlike many of our competitors which do offer free shipping, we
don't ask you to spend a MINIMAL amount in order to receive free shipping. When we say free shipping, we mean FREE SHIPPING. We
don't have hidden fees or fine print, which is why InknTech.com, is simply a better place to shop.
- As specified, FREE SHIPPING applies to most of our items. Free shipping applies wherever you see the free ship logo
- Add the qualified free ship items to your shopping cart, and select the Free Shipping option.
- Proceed to Checkout
- Ship your item(s) to a valid U.S. address within the continental U.S.
- Checkout and enjoy. Its that simple!
Please note: For tracking information, an email will not be sent. Please log into your account to check your tracking information and order status. Tracking information may not be available for up to 72 hours, but is usually available within 1 business day from the time you placed your order. Most orders ship within 1 business day.
Certain exclusions may apply:
- Canceling items, combining orders, or changing your shipping address or shipping preference might affect your order's eligibility for Free Shipping.
- Applicable to orders that qualify for FREE SHIPPING and when FREE GROUND SHIPPING is selected as the shipping method. For faster shipping, please select 3 day, 2nd day or Next day. Applicable shipping charges will apply for faster shipping methods.
- Applicable to delivery addresses within the 48 continental United States. Excludes Alaska, Hawaii, Canada, Puerto Rico and the U.S. Virgin Islands.
- Applicable to orders that use a promotional coupon or online coupon code.
- FREE SHIPPING is Non-Applicable to APO/FPO Addresses