- How do I return a product?
Please fill out the
RMA request form, and we will send you an RMA (Return Merchandise Authorization) and
instructions on how to send the item(s) back.
- How do I cancel an order?
If you need to cancel an order, please call us immediately at 877-659-7392 from Monday thru Friday
9:00-5:00 PM PST. Emailing is not effective for this purpose, as your order may ship before we can
respond to your email.
- If your order hasn't shipped, we will be happy to cancel your order for you.
- If you order has shipped and you wish to cancel your purchase, simply refuse delivery, however, there will be a 15% RTS (RETURN TO SENDER FEE) assessed when the package is returned to our warehouse. The reason for this RTS FEE is that Fedex charges to ship "each way." There will not be a
"restocking" fee since the package was never open.
- If your order has already been delivered and you wish to cancel your purchase, you will
incur the expense for returning an item and get a charged 15% restocking fee.
- What's the refund policy at inkntech.com?
All requests for a refund must be made within 30 days from the invoice date. NO refund will be issued after 30 days. There are certain products, which, once opened, even if unused, cannot be re-sold as new. Therefore, due to manufacturers policies, we are unable to issue a refund on
open items for the following: Digital Media, iPod accessories, Cell phone accessories, missing UPC Code and software. If you return a non-defective item reported as defective, we reserve the right to return the item to you at your cost.
- How do I receive a refund?
In order to receive a refund, all products should be returned in like new condition. All items must include their original packaging and documentation, as well as any accessories. A restocking fee of 15% will be charged for incompatible, changed mind, non-defective returns, wrong product ordered and customer error.
- May I return an item if I change my mind?
In the event a customer changes their mind about a purchase, inkntech will accept returns on the product(s) just as long as the RMA Request is made within the 30 day Grace Period. The product(s) must be unopened and unused, and must be returned in the same original packaging in which they were shipped.
RTS (Returned To Sender) 15% Fee - In the event any package inkntech.com ships to its customers becomes undeliverable or is refused as RTS Return To Sender, there will be a 15%, RTS, restocking fee for that customers order. inkntech.com offers the best quality products at the lowest prices, with the most free shipping on the web. Anytime a package is RTS, Fedex and/or the USPS charge additional shipping fees applicable to that packages return to our warehouse. As a result, any RTS package, for any reason, will be automatically charged a 15% RTS Fee on the total of that order. Freight charges on RTS orders are NON-REFUNDABLE under any circumstances
- What is an RMA, and is it mandatory to have an RMA number in order to return a product to inkntech?
RMA stands for RETURN MERCHANDISE AUTHORIZATION. In order to process a return, you must request an RMA from our website by simply clicking on the
RMA request link. An RMA will be issued if all return guidelines are met and just as long as the RMA Request is made within our return or warranty period for that specific item. Once an RMA number is issued, it will be valid for 30 days, within which time inkntech.com must receive the returned products. Please place the RMA number issued to you on ALL boxes containing the returned items. RMA numbers will not be extended, modified or reissued from their original request.
- What If I return a package to inkntech without an RMA?
Please do not return any unauthorized items to inkntech, as they will be refused.
Please do not return any unauthorized items to inkntech, as they will be refused.
- How do I acquire a Return Merchandise Authorization number (RMA#)?
Please click here to request an online RMA. We ask that all RMAs be requested online for your convenience. You can also find the RMA request on the online service page. Follow the instructions for requesting an RMA and leave a description of the reason you are requesting an RMA. A representative from our returns department will contact you, usually within 48 hours, via email, telephone or fax, to provide your RMA number and return instructions to you.
- To What Address should I ship my return?
Please send all returns to:
1226 E Lexington Ave
Pomona CA 91766
ATTN: RMA DEPARTMENT/ RMA# (write your RMA# here)
- May I exchange items returned for a different product?
Currently, we are only offering RMA refunds for replacement for the same item that is being returned. We do not exchange returned items for items that are different from that being returned. If you'd like to return an item, and the return or warranty period hasn't been exceeded, we recommend that you request an RMA Refund, and then simply purchase whichever item you like.
- How do I check the status of my RMA?
Please call our returns department, toll free at 877-659-7392 Ex: 127. In order to expedite the process, please have your original order number, RMA # and tracking number of the return package available.
- How long does it approximately take before I see a refund in my account?
A refund is usually processed within 3-5 business days from the time we receive the return.
- I am certain that my return arrived at inkntech; yet, inkntech has yet to mark it as received, why?
The reason for this is usually because it takes 1-2 business days for an RMA to process once we do receive the return. In some cases, we may very well have received a specific return, but it simply hasn't been posted, which is why no information is available to you.
- I just checked my RMA status online and it stated RMA Post. What does this mean?
RMA Post simply means that the RMA has been received and is currently processing. It can no longer be edited or changed and it will be processed according to the information on the RMA.
- Is it necessary to return each individual accessory when I send in a return, and what should I include with my RMA?
It is required to return all accessories such as cables, manuals, and documents with your RMA, or a restocking fee may apply.
15% of the restocking fee is based on original selling price excluding any coupons and discounts.
- When and why are restocking fees applied? Also, how much is deducted when a return is subject to a restocking fee??
A standard restocking fee of 15% is applied on all RMAs that are returned without the aforementioned requirements. A 15% restocking will also sometimes apply to certain items, which cannot be re-sold as new. Please understand that inkntech.com are not manufacturers of a product, rather, we are resellers and as a result, if a particular item is defective, we will absolutely refund or replace that item if it meets all criteria and is within the refund or warranty period.
- Who pays for the shipping on a defective item or return shipping fees for an RMA?
The customer is solely responsible for any shipping costs incurred to returning a product to inkntech. We know that if an item is received by a customer as defective, that is not the customers fault, however, that situation is very rare, and we believe that by offering such a wide array of products at exceptional prices, our customers will realize, that in the unfortunate event a defective item is received, paying for shipping the defective item back to us is not unreasonable. Our return policy doesn't differ much from that of a major retailer such as Wal-Mart. If a customer purchases an item at Wal-Mart and later finds it to be defective, Wal-Mart will not credit you should you ship the package back to them. Nor will they reimburse you for your time and gas should you drive the package back. We, at inkntech.com are very reasonable and will work with any customer to ensure they are happy with their purchase and are completely satisfied from the beginning to the end. Should any unusual circumstances arise, we will do our level best to assure we resolve those issues in the best way we know how.
- Will inkntech.com cross-ship or send replacement products prior to receiving an RMA for the original product?
When an item is to be returned, please see our RMA guidelines. We cannot ship a replacement product, without first, receiving the original via an RMA.
- I received an email indicating that the item I am returning is backordered, out of stock, or no longer available. What happens now?
If an RMA item is found to either be out of stock or no longer available, and with our best efforts, if we are unable to obtain the item, you will be notified via email or telephone. If the item is backordered, you will have the option to either wait for us to get stock on that item, and if the item is no longer available, we will issue a prompt refund.
- I received an email indicating that the serial number of the item I returned does not match the serial number of the product I originally purchased from inkntech.com. What now?
We keep very meticulous records on the serial numbers for products we ship to our customers. Sometimes we find that a customer has inadvertently returned an item that does not belong to inkntech.com. In such a case, the item in question will be returned to the customer with a request to send the correct item.
- What is your Software Return Policy?
We do not offer refunds on any software that has been opened and where an activation code has been sent to the customer. Unlike physical goods, electronically distributed software and software licenses can be duplicated, thus making software return guidelines very stringent.
inkntech is not responsible for any software or system incompatibility. Any incompatibility issues to not quality software as damaged or defective. Please see your manufacturers specifications and consult them should you have any questions, prior to purchasing any software. Should you need a replacement CD or for any technical questions relating to the software you purchased, please contact the Software Publisher directly for assistance.
- What is your Furniture Return Policy?
Any cancellation of your order will impose a 15%-25% restocking fee by the manufacturer. Also, on all furniture orders, shipping freight is completely non-refundable. Any missing or damaged parts, please contact the manufacturer directly.
Please note that we do not stock parts or assembly assistance.
Unfortunately, accidents damaging your ordered items may occur. While this
happens, please inspect the merchandise at the time of arrival and note all
comments on damage within 5 business days of delivery. If damages are not
promptly and fully noted and reported, we might not able to assist you with
later claims. After 30 days, it is the responsibility of the manufacturer to
replace or repair your purchase against manufacturer defect.
Still having more questions? Please email or call us at 877-659-7392
- What are your Refills, Ink and Toner Cartridges Return Policy?
You have a 30 day money back guarantee. If, at any time within' 30 days from the invoice date, you are not completely satisfied with the performance, we will replace or refund your order. It's that simple! Unfortunately, we can not issue a replacement after 120 days of original date of purchase.
All returned will be inspected and tested and must be at least
80% FULL. Please do not mark the original manufacturer's box. All returns MUST be in the original box in which they came and have the original UPC codes on the box. Customer is responsible for return shipping charges, unless otherwise pre-approved by our return department.
- What is your OEM Recertified Return Policy?
Limited 30 days refund and 30 days replacement policy (from the original invoices).
inkntech.com occasionally sells items that are listed as "OEM Recertified". These products may have been previously sold, returned and reconditioned into re-selling conditions by a Microsoft or Targus authorized service dealer. Because these products have been repacked and sealed by a third-party service dealer, inkntech.com cannot guarantee that these products come with all original accessories and software. These OEM Recertified items may also contain one of (but not limited to) the following minor defects: missing driver CD-ROM, scratches and dents.
Since these OEM products are sold at greatly reduced prices, inkntech.com cannot cover the shipping costs in a return (whether a defective or a non-defective return).
- Non-Returnable Merchandise
Certain products on our site are non-refundable and will be clearly stated as such on our website or over the phone by our sales representatives prior to you purchasing any of these products. These items will be clearly listed as NO RETURN on our website. Often times, these NO RETURN items will be discounted or promoted products. We encourage any customer interested in purchasing large, bulk quantities from our site, to first, request a sample back prior to making a larger quantity purchase.
- CD/DVD/Bluray Media
- CD/DVD Media: Fujifilm, Imation, Memorex, Philips, TDK and Verbatim
- HD & Blu-ray Media
- iPod Accessories
- Bluetooth Headset
- Memory Cards & USB Flash Drives
- Cell Phone Accessories
- MP3 & MP4 Players
- ALL Games, Accessories & Movies
- All original games and movies are non-returnable and non-refundable. If your merchandise is defective, please refer to the warranty inside the box and contact the manufacturer.
- PC Accessories
- Microsoft OEM products
- CD/DVD Printers
- All Hard Drives sent back for return will ONLY be accepted if they are unused, unopened, and in the original sealed static electric bag in which they came.
- Inkjet Cartridges
- Original Equipment Manufacturer (OEM) Inkjet Cartridges
Name brand cartridges (Canon, Compaq, Epson, Hewlett Packard, Lexmark) are covered by their respective manufacturer's warranties. If you have a defective item, please contact the manufacturer to verify the manufacturers' warranty. We do not accept returns of open OEM cartridges. For Epson Support Phone Number: 1-800-533-3731
- Personal Care