How do I return a product?
1. Get an RMA (Return Merchandise
Call us at 909-248-2425 Monday
through Friday 9 am to 5 pm PST or fill out the
RMA request form online with the
information outlined below to obtain an RMA number.
If you reach their extension and get a voice
mail message then they are on the phone. Please
leave a message and they will get back to you.
If you have an immediate need, please call
If you have lost
your record of the order number, please call us
When you contact us, a customer service representative will issue
an RMA Number and will give you
further instructions. You will receive this
information via e-mail if your request was by
e-mail or by phone if you contacted us by phone.
You must provide us with the following
information to get an RMA Number.
Ship To Name
Bill To Name (if different from the
Ship to Name)
Your valid email address
Your phone numbers
Date of Invoice
Product Name(s) as shown on invoice
Reason for returning the product
2. Packing up and sending back to us
When you receive the RMA
Write the RMA Number in big, bold
letters on the top of the box in which the
product is sent back to us.
Please send all returns to:
1226 E Lexington Ave
Pomona CA 91766
ATTN: RMA DEPARTMENT/ RMA# (write your
Please include a copy of your
order/invoice inside the package and write
down your RMA number for future reference.
Make sure you put everything in the
original shipping box with all of the
accessories, manuals, CD driver software and
packing material with adequate protection
from shipping damage.
We recommend you use an insured carrier
such as UPS, FEDEX, or INSURED priority mail
with proof of delivery from the United
States Postal Service.
3. Get a refund or exchange another one
Please allow up to 5 working days from
the time we receive your RMA to
process your order.
As soon as we confirm receipt and
inspect the product with all of the
accessories, we will issue a credit to your
credit card for the price of the
merchandise, less the applicable RTS
(Returned To Sender) 15% Fee and shipping charges.
IF YOUR PACKAGES ARE SENT WITHOUT THE RMA#,
THEN OUR WAREHOUSE DEPARTMENT WILL REFUSE
THE PACKAGE. We are not responsible for
its loss, damage or delays.
WE DO NOT REIMBURSE SHIPPING CHARGES.
CUSTOMERS WILL INCUR THE EXPENSE FOR
RETURNING AN ITEM.
We can only refund shipping costs if the
return is a result of our error.
Any unauthorized items sent (or included
with authorized items) will be void and must
be returned at the customer's expense.
RMA numbers are only valid for 30 days from
the date of issue. If we do not receive your
return within the 30 day time frame, your
return will be void and we will be unable to
honor the RMA (no exceptions).
Should any damage to any items be deemed
as a direct result from careless return
packaging on the customer's behalf, we will
impose that onto the RMA request.
We are not responsible for any lost
packages by any of the carriers.